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Terms and Conditions of Service

These Terms and Conditions (“Terms”) set out the basis on which Abbleys Solicitors (“Abbleys”, “We”, “Us” or “Our”) provides legal services to clients. By instructing us, you agree to be bound by these Terms, together with any engagement letter or service agreement issued to you.

Abbleys Solicitors is authorised and regulated by the Solicitors Regulation Authority (SRA). Our SRA number is available upon request.

1. Our Services

We will provide legal services with reasonable skill and care, in accordance with your instructions and the professional standards required by the SRA. We will keep you updated on the progress of your matter and provide clear information regarding costs and timescales.

Our services are limited to the scope set out in your engagement letter. Any work outside this scope may be subject to additional fees and agreement.

2. Your Responsibilities

You agree to:

  • Provide accurate, complete and timely information as required.
  • Cooperate with us throughout the duration of your matter.
  • Promptly notify us of any changes in your circumstances.
  • Make payments when due, including interim and final invoices.

3. Fees and Billing

Our fees will be set out in your engagement letter and may be calculated on a fixed-fee, hourly rate, or “no win, no fee” basis, depending on the type of service provided.

You may also be responsible for disbursements, including court fees, expert reports, barristers’ fees and other third-party costs incurred on your behalf.

Invoices must be paid within the timeframe stated on the invoice. Interest may be charged on overdue payments in accordance with the Late Payment of Commercial Debts (Interest) Act 1998.

4. No Win, No Fee Agreements

Where applicable, Conditional Fee Agreements (“CFAs”) or Damages-Based Agreements (“DBAs”) will be provided separately and will form part of these Terms.

You will be informed clearly of any success fee, deductions from compensation or circumstances where fees remain payable.

5. Client Identification and Compliance

We are required by law to verify your identity and may request documents to comply with anti-money laundering regulations. Failure to provide these may delay or prevent us from acting.

We may conduct electronic checks through third-party verification services.

6. Confidentiality

We keep your information confidential except where disclosure is required by law, regulatory bodies or with your explicit consent. For full information, please refer to our Privacy Policy.

7. Data Protection

Your personal data will be handled in accordance with the Data Protection Act 2018 and UK GDPR. More details are available in our Privacy Policy.

8. Communication

We may communicate with you via email, phone, post or other electronic means. While we take reasonable steps to ensure security, we cannot guarantee the security of communications sent electronically.

9. Limitation of Liability

Our liability to you for any claim arising from our services will be limited to the amount specified in your engagement letter, except where prohibited by law. We do not exclude liability for fraud or negligence resulting in death or personal injury.

10. Termination

You may terminate your instructions at any time by notifying us in writing. We may also cease acting for you where permitted by the SRA Code of Conduct, including where:

  • You fail to provide instructions.
  • You do not pay our invoices.
  • A conflict of interest arises.
  • Continuing to act would breach legal or regulatory obligations.

You will remain responsible for fees and disbursements incurred up to the date of termination.

11. Complaints

We aim to provide a high-quality service. If you are dissatisfied, you may raise a complaint with us following our internal Complaints Policy. If unresolved, you may refer your complaint to the Legal Ombudsman within the time limits outlined in that policy.

12. Third-Party Costs and Referrals

Where we recommend third-party professionals, we do so in good faith. We accept no liability for services provided by third parties.

We will inform you of any referral fees or financial arrangements with third parties, where applicable.

13. Intellectual Property

Any documents, templates or written work produced by us remain our intellectual property unless expressly stated otherwise. You may use them only for the purpose for which they are supplied.

14. Governing Law and Jurisdiction

These Terms are governed by the laws of England and Wales. Any disputes will be subject to the exclusive jurisdiction of the courts of England and Wales.

15. Contact Details

Abbleys Solicitors
Email: Admin@abbleys.co.uk
Address: 82 King Street, Manchester, M2 4WQ
Phone: 0161 200 9964

16. Review of These Terms

These Terms and Conditions of Service are reviewed regularly to reflect changes in legislation, regulation or our operational practices.